Hiring an Online Business Manager?
Here’s what you need to ask.
You’re a solopreneur or a small business owner, and you’re running out of hours in the day. You need an assistant – but not just any assistant. You need someone who can help take the reins and work with you to keep your business moving forward.
You’ve probably considered hiring a Virtual Assistant (VA), but if the above is true, what you really need is an Online Business Manager (OBM). While there’s some overlap between the two, the duties and expectations of these roles are quite different.
Let’s take a look at the primary differences between a VA and an OBM, and then the questions you should ask when hiring your first Online Business Manager.
Virtual Assistants are task-based
A VA typically performs a specific service or set of services such as data entry, project management, customer service or website maintenance. By taking over day-to-day administrative tasks they free up the business owner’s time. VAs are key personnel for small businesses in their early stages, and are often hired on an hourly or project basis to handle certain deliverables as the need arises.
…whereas Online Business Managers are operations-based
An OBM functions at a more strategic level, and is usually found in businesses that have entered their growth stage. They work at an operational level alongside the business owner or management-level staff, lending expertise, assisting with decision-making, liaising with stakeholders and managing other staff, including VAs. They oversee the overall growth and smooth running of the business, helping to grow it and develop its mission, vision, values, purpose and goals.
So what makes a good Online Business Manager?
An OBM plays a significant role in taking your business to its next level, and will be involved in every element of your daily operations, including dealing with staff, contractors and even customers. Choosing someone who is a good fit for the job is essential. Just remember that when it comes to a role like this, a “can do” attitude isn’t enough. You don’t want someone who needs constant guidance or direction. This just creates more work for you, not less. If you really want to grow your business, you need someone who can take charge, understand what you need – and come up with solutions that deliver.
You can figure out whether a candidate will make a great Online Business Manager by asking the following questions:
Approach to working
Understanding of your business
It’s all about your “what” and their “how”
When interviewing an OBM, try to frame your questions in terms of what you need so that they can respond in terms of how they can deliver.
Remember, you’re not just hiring an employee – you’re contracting with an expert to work in your business.
Keep this in mind, and you’ll have a great shortlist of candidates to choose from.
PrideGroupCo’s OBM Services
At PrideGroupCo, we offer both VA and OBM services. Our administrative team is ready to come along side your business to become your right hand, working every day to help your business grow. Ready to learn more? Schedule a discovery call and let’s chat: https://calendly.com/tobie-beck/30min
Let our team handle all the back office details while you work on the front end of your business.
Send us an email or come and visit our beautiful offices, your future office.
735 Plaza Blvd., Suite 210
Coppell, TX 75019